Guarantee

Guarantee Policy

At Artecife, LLC, we're dedicated to ensuring your confidence and satisfaction in every online purchase as if you were personally selecting your corals from our state-of-the-art aquatic displays. We pride ourselves on sourcing only the finest livestock and providing them with meticulous care, nutrition, and observation. Our commitment to exceptional husbandry and the use of premier packaging and shipping methodologies underscore our promise that the livestock you receive will be in prime condition.

We recognize, however, that the nature of living organisms can present unforeseen challenges. To address this, Artecife, LLC offers a leading guarantee policy in the industry, designed to offer you unparalleled peace of mind when ordering from us. Our guarantee covers:

- Corals (Fragments): 7 days
- Corals (WYSIWYG Colonies): 7 days
- Fish: 7 days
- Clams: 7 days

In the event of a loss or issue within the guarantee period, please reach out to our customer service team immediately, providing clear photographs of the animal along with the packaging. These images are essential for us to assess and validate your claim. While we do not provide cash refunds, we are committed to resolving any issues by offering a store credit equal to the value of the lost livestock, applicable towards your next purchase.

Artecife, LLC stands firmly behind our guarantee, as we place your comfort and satisfaction at the forefront of our mission.